E-MetroTel Telephony Solution – UCX
First American is a proud channel partner of E-MetroTel telephony solutions. E-MetroTel, headquartered in Plano Texas, is a cost effective telephony and contact center solution targeted at the small and mid-enterprise market.
Here is where E-MetroTel excels:
- Perfect for companies with up to 5,000 users.
- Perfect for companies that have legacy systems like Nortel who what to save money by replacing the core but reuse the handsets.
- Perfect for companies who want a traditional Appliance solution delivered and installed at their site; or
- Perfect for companies who want to install the E-MetroTel Software on their own virtual servers; or
- Perfect for companies who want a hosted “Cloud” solution where they pay for what they use on a subscription basis!
The E-MetroTel UCX is a cost-effective SIP Based Unified Communications solution that helps customers extend the life of their existing IP, Digital or Analog and add new open standard SIP devices. Employees become more productive and collaborative by using new UC capabilities – while leveraging the existing telephony investments and reducing ongoing maintenance cost.
UCX supports Analog, Digital and VoIP phones — in any combination.
UCX delivers the latest Unified Communication features such as integrated mobility, Home working, Call Recording, Meet-Me Conferencing including support for SIP compliant telephones and cost effective SIP trunks.
The Product Family of the E-MetroTel line is:
The feature rich, E-MetroTel solutions includes:
|Mobility||Never miss another call. Ensure all calls find you based on rules you create, using features like scheduler, simultaneous ringing and privileged lists. Don’t want customers to know you’re working from home? Make and receive calls on your mobile device, with the appearance of using your office phone.|
|Conference Bridge||Host your own on-demand conference calls for both internal and external attendees, with all the features like conference recording and add or remove participants. It includes: Password-Protected Conference Bridges, Third-party dial-in through DID, Participant Management & Conference Recording.|
|IVR||Interactive Voice Response offers several options to help ensure that your callers don’t get confused and trapped. Within each IVR, you can choose whether or not to allow your callers to dial an extension at any time. This is useful for creating different kinds of IVR experiences. Play a sound to the caller, then continue to the next action. This is for greetings, prompts, instructions, etc. Use the Sound Manager to record whatever sounds you want.|
|Call Recording||Record Calls on Demand or all calls. Complete set of call records that are easy to access, browse and export. Set up recording of every call made or received on an extension-by-extension basis. Also you can create a rule that dialing a particular sequence in the course of a call (such as *1) will result in the call being recorded.|
|Easy to configure and use yet highly effective contact center solution with advanced reporting. Minimize customer hold time by sending the caller to the agent that is properly trained to handle their query. Transfer callers who require specific handling in a certain area, such as technical support or sales, directly to agents. Keep the callers in queue if all agents are busy and provide choices to go to another group, supervisor or even have the system call them back.|
|Integrated Messaging||Simple flexible voice messages users retrieve from their hard client, Softphone, portal or even via email. Leave you a Voicemail message that can be sent to you as a .wav file to your favorite email client.|
|Call Detail Reporting||Complete set of call records that are easy to access, browse and export. A log of all calls made including: source number; destination number; call duration, date and time. Full graphic reporting included as standard.|
UCX WebRTC Client
WebRTC stands for Web Real-Time Communications, and the technology is focused on embedding real-time communications, such as voice, directly within web browsers. The WebRTC client that’s built into every UCX system allows you to use a simple web-interface on a laptop, desktop, tablet or smart phone.
If your company is looking for a new, feature rich, telephony product that is easy on your budget E-MetroTel likely has what you are looking for.