News

We are a North American based IT and Telecom Services Company focused on the local, State, Federal and DOD agencies. First American Business Solutions, Inc. (“First ABS”) is focused specifically on Government customers.

  • 100% of our employees are U.S. Citizens
  • We specialize in support of Nortel, Avaya, Cisco Voice systems (UC and IP), Contact Centers, Data Networking, Legacy PBXs and the Cloud
  • First ABS sells both direct and through channel partners

  • Avaya Messaging voicemail

    Avaya’s Aura Messaging (AAM) server is another component of the Avaya UC platform. With Aura Messaging, companies can have fast and easy access to messages. Critical new messages can alert employees and help maintain high customer service standards in any type of business. Aura Messaging is more […]

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  • Mitel announces definitive agreement to acquire Polycom

    Combines global technology leaders to create a complete communications and collaboration portfolio and an enhanced ability to deliver profitable growth Creates new $2.5 billion revenue company with scale and differentiated portfolio to expand in evolving enterprise communications market Delivers attractive value for Mitel and Polycom’s shareholders with […]

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  • “Communication Manager” provides UC foundation

    Avaya Marks a Decade as a Leader in the Gartner Magic Quadrant for Corporate Telephony

    Avaya, a global leader in business communications systems, soft-ware and services, today announced it has reached one full decade as a Leader in Gartner Magic Quad-rant for Corporate Telephony with the most recent report. The 2015 Gartner Magic Quadrant for Corporate Telephony report notes that […]

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  • Aspect Software Files Bankruptcy to Cut Debt Load

    Aspect Software Files Bankruptcy to Cut Debt Load

    March 10, 2016 | CFO.com | US – Matthew Heller The call-center software company plans to execute a restructuring that would eliminate $320 million in debt and equitize another $60 million. Aspect Software, a provider of software systems and equipment for call centers, has filed bankruptcy […]

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  • “Communication Manager” provides UC foundation

    “Communication Manager” provides UC foundation

    The Avaya Aura Communication Manager is a core component of the Avaya UC platform and the foundation for delivering real-time voice, video, messaging, mobility and other UC services. The Communication Manager registers and maintains all Session Initiation Protocol (SIP) endpoints, call routing, call queuing, prioritization of voice and […]

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  • Voice systems and telepresence are hurting, but vendors see growth in other areas

    January 11, 2016 | By Chris Talbot Voice and telepresence are both suffering as vendor revenue in those areas continues to decline, but other enterprise infrastructure areas are growing. New research from Synergy Research Group shows that wireless LAN infrastructure products are growing the fastest – something […]

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  • “Services” Project Management.

    Can you take any project manager and plop them onto any program and have it succeed?   Can a project manager who is an expert at deploying Avaya IP Office deploy Microsoft Lync?   Can a project manager who deploys ATT cell towers lead a Manage Service […]

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  • Lync is now Skype for Business

    Lync is now Skype for Business

    If you already use Skype to communicate with friends and family at home, you’ll appreciate the power and familiarity of Skype for Business where it’s easy to find and connect with co-workers. And you can use the devices you already have (iPhone, etc.) to reach […]

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  • Enterprise PBX Market Continues slide Despite Improving Economic Conditions

    Despite Improving Economic Conditions Enterprise PBX Market Continues Slide

    Campbell, CA (March 10, 2015)—Technology market research firm Infonetics Research, now part of IHS Inc. (NYSE: IHS), today reported that the global enterprise telephony and unified communications (UC) market closed down 4 percent in 2014, to $8.7 billion, as businesses continue to hold off new purchases […]

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  • Enterprise Telephony Market To Shrink 20 Percent; Cisco, Avaya Will Grow

    By Mark Haranas on July 31, 2015 The enterprise telephony market will shrink about 20 percent within the next few years as enterprises move their IT dollars away from premise solutions toward the cloud, although vendors like Cisco and Avaya continue to see growth through on-premise solutions. […]

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FABSFirst American Business Solutions, Inc. is a Native American, Woman-Owned, Minority Small Business

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