Work from Home – Impact to Telecom
The future of work is changing rapidly.
The coronavirus pandemic has shifted many companies away from the physical office leaving people wondering how long they’ll be working remotely and how their work will change once they return to the office.
This is the new digital telecommunication world we are in now.
Teleworking has been around since the late 1990’s. Back then a few innovative companies including Nortel Networks decided that they could save money on corporate real estate and improve employee satisfaction and productivity. It didn’t hurt that companies like Nortel and Cisco made network equipment that allowed for remote offices to work in the first place. High speed bandwidth was just coming into play in the ‘90s – before that it was dial up modems which were not capable of supporting a digital workplace.
Slowly, over the years, more and more companies allowed workers to work remote and meanwhile the technology that allows for unified communication (voice, text and video) kept getting better and better.
Fast forward to 2020. The digital office isn’t temporary. Instead, the pandemic has accelerated a shift that was already in the works for a while. Much of the abrupt transition that companies made because of the pandemic will be here to stay, and it’s up to companies to consider the unique needs of their workforces as the future continues to evolve.
The pandemic accelerated the work from home movement by at least 5 years. It was already moving in this direction before, but the pandemic actually forced companies to experiment on new ways of working.
Explosion of Zoom, Teams and other collaborating applications hit mainstream. Zoom was there but most people hadn’t used it before March this year. The pandemic forced people to try it (and other collaborating tools) and they found them to be easy and they liked it! The boom for these high bandwidth applications also drive IT sales of PCs, Headsets, Laptops, soft clients, directory services, call centers and virtually every part of a company’s telecom infrastructure. Do you want to own a data center with servers and perpetual licenses when you could get Zoom or Salesforce or G suite from the cloud and pay on a per user basis? Many companies are taking this opportunity to move to the cloud.
This movement to home has been both good and bad for employees. On the positive side they aren’t wasting time in the car commuting. They’re taking advantage of the time that they have at home, which they would have normally spent on the road. However, they’re working even more and taking more time out of their personal day, or they’re not focusing on the families. Some companies are asking their people to block their calendars for personal time, which is a new situation for sure.
From a company standpoint E-commerce was already a piece of the business. Now it’s becoming the business itself. When talking about digital transformation, business must look at the payback. Digital transformation is the business performing and growing better.
Working from home is really about the art of bringing together — the right tools and the processes and people. It is estimated that 40-50% of all jobs in American can be done remotely and long after the pandemic is over there will be more jobs done from home than ever before.
First American Business
100% of our staff works from home. We remotely access our customer’s networks to trouble shoot and resolve issues and if we need to go to a site we nationwide network of over 800 technicians in the field that we can deploy locally as needed.
In short, we are fully operational, productive and supporting our customers during this time of change in the Telecom world.