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Avaya application Engineer Job Description

Experience: Must have a minimum of 7+ Years of recent Avaya experience

Certifications: Current Avaya ACIS and ACSS required

Start Date: Immediate

Position: Full-Time

Pay: $95,000 to $120,000 based on experience and certifications

Security Clearance: Secret or the ability to obtain

Misc: We welcome ex-military vets.

Location: Tampa Fl/ surrounding area a plus but the opportunity is remote, working from home

Description of Daily Duties:

• Must understand telephony aspects specifically Avaya well enough to be able to ensure implementation of best practice solutions for voice communications services.
• Must be able to design, install, configure, train, troubleshoot and support new implementations, apply the latest patches and upgrades.
• Comprehensive knowledge of Avaya product line including Communication Manager up to Release 8.x, Session Manager, System Manager, IX Messaging, Session Border Control, Application Enablement, and related peripherals like G430/G450/G650s and related media cards.
• Must have networking knowledge of connectivity of T1s, MPLS, SIP, VoIP, Fiber, etc.
• Must have working knowledge of MS Server 2016, 2019 and VMware ESXi 6.5+
• Working closely with military bases providing DOD Military Unique Deployment Guide (MUDG) / Joint Interoperability Certification and Assessment (JITC) of the required Avaya installed products.
• Working closely with the customer in generating Certificate Signing Request (CSRs) for the installed Avaya products.
• Demonstrated ability to sustain a high performance while handling multiple priorities under pressure.
• Self-starter, willing to take ownership of the projects you are assigned and work with minimal supervision.
• Works closely with Resource Coordinators, Management, Project Managers, and other  engineers/technicians to review customer requirements and help develop the basis of estimates on quotes, and engineering implementation plans for all project-related initiatives.
• Analyze system logs and identifying potential issues with the customer’s Telecommunication systems when troubleshooting.
• Able to work onsite or remotely in our lab doing Pre-Staging of Avaya systems
• Frequently communicates with team members on upcoming projects, system maintenance activities, and unplanned events to provide support.
• Monitors New Ticketing System queues actively to ensure customer tickets and service requests are promptly addressed.
• Communicates all site communications into our New Ticketing System within 8 business hours.
• Communicate all site issues to Tech Team Lead immediately when possible.
• Must be able to work well with other team members in a collaborative manner, fostering learning and knowledge sharing to complete projects and equally be able to work solo with limited supervision and project oversight.
• Promptly responds to all critical/high and/or incidents tickets or service requests and resolves within service level targets and/or scheduled time frames.
• Monitors, review, recommend, test, and implement new software revision/feature sets/patch evaluation and trade studies, periodic system refresh.
• Applies comprehensive knowledge and thorough understanding of concepts, principles, and technical capabilities investigates and resolves direct and vendor incidents through maintenance contracts.
• Participates in the development of policies and procedures to achieve specific company goals.
• Strong troubleshooting, critical thinking skills and attention to detail.
• Excellent communications and documentation skills.
• Excellent interpersonal, negotiation and client relationship skills.
• Must be willing to travel up to 35%-50%
• In between each project you will be back home working remotely until the next project start date which will be negotiated out in advance.

Certifications Required:

• Government Clearance: Active Secret or higher
• Security+ (Preferred)
• Avaya Certified Implementation Specialist (ACIS) R8
• Avaya Certified Support Specialist (ACSS) R8

Certifications Requested:

• Cisco Certified Network Associate (CCNA)
• Cisco Certified Network Professional (CCNP)
• Cisco Unified Communications Manager v14 (CUCM) (Call Manager)

First American Business Solutions is a certified small disadvantage business. We are a WBENC-Certified Women’s Business Enterprises and First American Business Enterprise is a nationwide North American based IT & telecom services company targeting the enterprise market. Business was Incorporated in 2009 supporting Nortel but expanded rapidly to other Voice Solutions. We specialize in Telecommunications & IT services: Primarily supporting Nortel and Avaya solutions and applications.100% of our employees are U.S. Citizens and we are Headquartered out of Tampa Florida

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