We are a North American based IT and Telecom Services Company focused on the local, State, Federal and DOD agencies. First American Business Solutions, Inc. (“First ABS”) is focused specifically on Government customers.

  • 100% of our employees are U.S. Citizens
  • We specialize in support of Nortel, Avaya, Cisco Voice systems (UC and IP), Contact Centers, Data Networking, Legacy PBXs and the Cloud
  • First ABS sells both direct and through channel partners

Avaya application Engineer

Avaya application Engineer Job Description

Experience: Must have a minimum of 7+ Years of recent Avaya experience

Certifications: Current Avaya ACIS and ACSS required

Start Date: Immediate

Position: Full-Time

Pay: $95,000 to $120,000 based on experience and certifications

Security Clearance: Secret or the ability to obtain

Misc: We welcome ex-military vets.

Location: Tampa Fl/ surrounding area a plus but the opportunity is remote, working from home

Description of Daily Duties:

  • Must understand telephony aspects specifically Avaya well enough to be able to ensure implementation of best practice solutions for voice communications services.
  • Must be able to design, install, configure, train, troubleshoot and support new implementations, apply the latest patches and upgrades.
  • Comprehensive knowledge of Avaya product line including Communication Manager up to Release 8.x, Session Manager, System Manager, IX Messaging, Session Border Control, Application Enablement, and related peripherals like G430/G450/G650s and related media cards.
  • Must have networking knowledge of connectivity of T1s, MPLS, SIP, VoIP, Fiber, etc.
  • Must have working knowledge of MS Server 2016, 2019 and VMware ESXi 6.5+
  • Working closely with military bases providing DOD Military Unique Deployment Guide (MUDG) / Joint Interoperability Certification and Assessment (JITC) of the required Avaya installed products.
  • Working closely with the customer in generating Certificate Signing Request (CSRs) for the installed Avaya products.
  • Demonstrated ability to sustain a high performance while handling multiple priorities under pressure.
  • Self-starter, willing to take ownership of the projects you are assigned and work with minimal supervision.
  • Works closely with Resource Coordinators, Management, Project Managers, and other  engineers/technicians to review customer requirements and help develop the basis of estimates on quotes, and engineering implementation plans for all project-related initiatives.
  • Analyze system logs and identifying potential issues with the customer’s Telecommunication systems when troubleshooting.
  • Able to work onsite or remotely in our lab doing Pre-Staging of Avaya systems
  • Frequently communicates with team members on upcoming projects, system maintenance activities, and unplanned events to provide support.
  • Monitors New Ticketing System queues actively to ensure customer tickets and service requests are promptly addressed.
  • Communicates all site communications into our New Ticketing System within 8 business hours.
  • Communicate all site issues to Tech Team Lead immediately when possible.
  • Must be able to work well with other team members in a collaborative manner, fostering learning and knowledge sharing to complete projects and equally be able to work solo with limited supervision and project oversight.
  • Promptly responds to all critical/high and/or incidents tickets or service requests and resolves within service level targets and/or scheduled time frames.
  • Monitors, review, recommend, test, and implement new software revision/feature sets/patch evaluation and trade studies, periodic system refresh.
  • Applies comprehensive knowledge and thorough understanding of concepts, principles, and technical capabilities investigates and resolves direct and vendor incidents through maintenance contracts.
  • Participates in the development of policies and procedures to achieve specific company goals.
  • Strong troubleshooting, critical thinking skills and attention to detail.
  • Excellent communications and documentation skills.
  • Excellent interpersonal, negotiation and client relationship skills.
  • Must be willing to travel up to 35%-50%
  • In between each project you will be back home working remotely until the next project start date which will be negotiated out in advance.

Certifications Required:

  • Government Clearance: Active Secret or higher
  • Security+ (Preferred)
  • Avaya Certified Implementation Specialist (ACIS) R8
  • Avaya Certified Support Specialist (ACSS) R8

Certifications Requested:

  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Network Professional (CCNP)
  • Cisco Unified Communications Manager v14 (CUCM) (Call Manager)

First American Business Solutions is a certified small disadvantage business. We are a WBENC-Certified Women’s Business Enterprises and First American Business Enterprise is a nationwide North American based IT & telecom services company targeting the enterprise market. Business was Incorporated in 2009 supporting Nortel but expanded rapidly to other Voice Solutions. We specialize in Telecommunications & IT services: Primarily supporting Nortel and Avaya solutions and applications.100% of our employees are U.S. Citizens and we are Headquartered out of Tampa Florida

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FABSFirst American Business Solutions, Inc. is a Native American, Woman-Owned, Minority Small Business

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