Taking a Deeper Look into IP Office

Did you know FirstABS now provides a full Avaya IP Office solution for our key channel partners? We have developed a customized program designed to help our customers with hundreds of locations.

https://www.youtube.com/watch?v=DcYyPjDcDOo

The FirstABS IP Office offers several advantages to help keep you productive and profitable, including:

Project Coordination

• FirstABS will provide a Project Coordinator to serve as the primary point of contact for the Prime (customer lead program representative)
• Our Project Coordinator will collaborate with your Prime on dates of implementation, tracking of equipment, site contact and location of installation, staging of equipment, technician assignment, installation of equipment and post installation training and support.

Site Survey
We will perform one survey for each site. The survey will include:

• Equipment room inspection.
• Verification of and power requirements for equipment including base station units.
• Validation of wiring and terminations for Avaya equipment and wireless station units.

Staging and Programming
You ship the equipment to our staging area for programming prior to your implementation date:

• We will unbox and inventory all equipment.
• We stage and program equipment based on your predetermined requirements.
• We will send to the our technician prior to the date of your site installation.

Installation of Equipment
Our technician will install the IP Office equipment at each site location. All installations will be scheduled around your required time frames.

• We will de-install the current telephone system and remove it if requested.
• We unbox and inventory all equipment.
• We install the Avaya IP Office in the sites telecommunication room.
• We set out the end user telephones.
• We mount the wireless base station as necessary.
• We perform cable runs.
• We test all features before leaving site.

Post Installation Support and Training
Our onsite technician will provide post installation support to troubleshoot issues that may arise from the installation.

If the Avaya IP Office sounds interesting, please contact us to learn more about our competitive “turn-key” service, and get your customized program underway!

We Now Provide Full Support on CS-2100/SL100

At FirstABS, we continually seek opportunities to increase our value to our customers. We are proud to announce that FirstABS now provides full support on SC-2100/SL100. Unified Communications (UC) brings the future to us now by integrating all of your real-time communications services.  In addition to providing full CS-2100/SL100 support, we are working tirelessly to explore ways to extend your legacy install base platforms to ensure you are prepared for the next generation of UC.

In 2012, Avaya and GENBAND extended their relationship. GENBAND now provides full development support on the Avaya CS-2100/SL-100 platform.  We have since become a Bronze partner of GENBAND, which affords us the opportunity to leverage the company’s product enhancements and software updates. With this core level of OEM support, FirstABS will expand its 2100/SL1000 service portfolio to include dispatch, engineering, tech support and monitoring. In a nutshell, we will be able to provide any and all needed support for these carrier class platforms.

As with any technology, these products continuously evolve over time, so count on FirstABS to ensure you stay current and achieve maximum productivity.

Welcome to Our New Website!

The new FirstABS website has launched and it is chock full of useful information and helpful tips.  Our user-friendly interface is designed for easy navigation, so please explore!

Here are a few features we would like to highlight:

  1. A link to Quiz Corner can now be found in the orange footer on each page.  Be sure to click and answer!
  2. You can easily sign up to receive our e-Newsletter in the same orange footer located on each page.  If you aren’t currently receiving it, please be sure to subscribe.  Our e-newsletters feature a plethora of useful information, including product updates, the latest industry news, tips, staff profiles and more.
  3. Check out the Service Area link for a map of all our support locations.  Please share this with other businesses you feel may benefit from partnering with FirstABS.  We will be happy to reward you for your referrals!
  4. The News section includes our blog and e-newsletter archive.  Be sure to read our blog and stay up-to-date with the latest industry news and information.
  5. If you need assistance, click the Support link and you will be offered a number of options to contact us for help.
  6. Our Social Links are located on the top right. Be sure to “Like” us on Facebook, follow us on Twitter and connect with us on Google+ and LinkedIn.

Please take some time to familiarize yourself with our new website, and while you’re at it, let us know what you think!

Our number #1 priority is YOU.  If you have any ideas or suggestions on how we can better serve you, we would love to hear them.  We appreciate and value your feedback.

Please send us an email with your comments and thoughts.