Archives

First ABE | January 8, 2018 Amazon launches Alexa for Business platform (Nov 2017) voice services to the office At the most recent AWS re:Invent conference Amazon announced the launched Alexa for Business.   This is a fully managed service targeted at companies by allowing them to deploy […]

First ABE | November 18, 2017 Cisco:  Cisco this week posted very solid earnings.  While on the surface it didn’t look that good (flat revenue and earnings) is was much better than Wall Street expected so the stock went up.  Shares of Cisco rallied on Thursday after […]

Once again First American Business Solutions has received our WBENC certification renewal which is now good until June of 2018. Attached is the current certificate.  And we are a WBENC- Certified Women’s Business Enterprise.  Read more for common verbiage that can be used in RFP […]

First ABE | September 18, 2017 As a leading provider of international carrier services, Convergia offers a comprehensive portfolio of quality managed services, while focusing on customer needs and providing reliable business solutions. First American Business (ABE and ABS), as a leading Enterprise and Government […]

If your network is down your business is down.   Have you ever experienced the frustration of your business’s voice network being completely down?  Your contact center?  On one hand it is a nice feeling “hey, my phone is not ringing so I can get a […]

Mitel is at it again! On July 27, Mitel announced it was purchasing ShoreTel in an all cash transaction. This follows the announcement on May 11th that Mitel signed a Memorandum of Understanding to transfer assets and support obligations, including existing inventory, from Toshiba. Mitel […]

AWS is heading to the Cloud In March of this year (2017) Amazon announced a new Cloud based contact center offer that is based on their internal “home grown” contact center operations platform. Amazon Connect is a self-service, cloud-based contact center service that makes it […]

In blog #34 (March ’17) we posted that Toshiba was shutting down its Telecom division headquartered in Irvine CA.  At the time of the announcement it was a pure shut down… Toshiba did not try to sell their Telecommunications division but simply decided to shut […]

Verizon Enterprise Solutions on Tuesday (5/2) said it had reached a deal for IBM to buy its cloud and managed hosting services. No value of the sales price was indicated. Verizon says it will still sell services to “securely and reliably connect to their cloud […]