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The future of work is changing rapidly. The coronavirus pandemic has shifted many companies away from the physical office leaving people wondering how long they’ll be working remotely and how their work will change once they return to the office. This is the new digital […]

Last year Google announced its open ­source platform for machine learning, giving developers access to one of the most powerful machine learning platforms created. Google is moving to become a machine learning company. The core of Contact Center AI is conversational.  “Human-like” interactions to improve […]

Coronavirus Support When things get tough our team gets going. The Coronavirus has impacted virtually everyone everywhere. Last Month one our very own Resource Coordinators (affectionately known as “the Mask Lady”) proactively sprang into action and started to make protective face masks for people in […]

Dealing with the Coronavirus Things have changed in the business world, and our communities, due to the global pandemic that none of us could have foreseen. People talk about a “new normal” but we will need to see how the virus plays out over time. […]

Spring 2020! It was the spring of last year that our newsletter featured information about our 10 years anniversary. It’s hard to believe we have now reached the year 1 milestone of our second decade! Things have changed in the business world, and our communities, […]

Google published its revenue structure which shows that its cloud business booked revenues of $9 billion in 2019. IBM showed $21 billion of sales in the cloud segment, for 2019. Yet, industry watchers believe Google is really the 3rd largest pure cloud provider and IBM […]

Now more than 5 million paying businesses are using G Suite to work faster, smarter, and more collaboratively— from small businesses to big companies like Verizon, Colgate-Palmolive, and Keller Williams. In the past year alone, 1 million new customers have signed up for G Suite. What is G […]

Open A Ticket! Welcome to the First American Business new ticketing system!  During the past year, our back office team has been busy designing and streamlining their processes to be more efficient than ever. To keep up with the growth in our Enterprise (First ABE) […]

77% of American adults own a smartphone. (Source: Pew Research Center) The US smartphone use in 2018 places Americans at #8 on the global scale. People read almost half (49.1%) of all emails on mobile devices. (Source: 2018 Marketing Benchmark Report IBM & Watson) This is an […]

  SIP trunking is provided by SIP providers, which are similar to traditional phone companies, except SIP providers give access to phone lines over the internet (and SIP service is significantly less expensive – sometimes as much as 75% less). Costs less – Saves money on your business phone […]