We are a North American based IT and Telecom Services Company focused on the local, State, Federal and DOD agencies. First American Business Solutions, Inc. (“First ABS”) is focused specifically on Government customers.

  • 100% of our employees are U.S. Citizens
  • We specialize in support of Nortel, Avaya, Cisco Voice systems (UC and IP), Contact Centers, Data Networking, Legacy PBXs and the Cloud
  • First ABS sells both direct and through channel partners

  • Infographic: Hosted PBX or On-Site?

    The PBX debate, simplified. It’s an encouraging sign of progression when a company moves to an IP-PBX (private branch exchange) business phone system. The big question it has to ask itself then is whether to host the PBX solution on its own premises or leave […]

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  • Apple Reinvents Mobile UC

    The new iOS 10 will allow VoIP services, including those from the UC vendors, to use the native dialing capabilities of the iPhone, spelling a new day for Mobile UC. Giving developers access to Siri along with APIs to access key elements of the address […]

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  • Session Manager Controls Calls

    The Avaya Aura Session Manager is the core of Avaya’s SIP-based architecture, unifying all Avaya UC services. Aura Session Manager integrates with Avaya’s Aura Communication Manager, media gateways, messaging services, session border controller, conferencing, contact center and more, creating a centralized infrastructure that helps lower the total […]

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  • nterprise PBX Market Continues Slide Despite Improving Economic Conditions

    Enterprise PBX Market Continues Slide Despite Improving Economic Conditions

    Campbell, CALIFORNIA —Technology market research firm Infonetics Research, now part of IHS Inc. (NYSE: IHS), reported in 2015 that the global enterprise telephony and unified communications (UC) market closed down 4 percent in 2014, to $8.7 billion, as businesses continue to hold off new purchases […]

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  • Avaya Messaging voicemail

    Avaya’s Aura Messaging (AAM) server is another component of the Avaya UC platform. With Aura Messaging, companies can have fast and easy access to messages. Critical new messages can alert employees and help maintain high customer service standards in any type of business. Aura Messaging is more […]

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  • Mitel announces definitive agreement to acquire Polycom

    Combines global technology leaders to create a complete communications and collaboration portfolio and an enhanced ability to deliver profitable growth Creates new $2.5 billion revenue company with scale and differentiated portfolio to expand in evolving enterprise communications market Delivers attractive value for Mitel and Polycom’s shareholders with […]

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  • “Communication Manager” provides UC foundation

    Avaya Marks a Decade as a Leader in the Gartner Magic Quadrant for Corporate Telephony

    Avaya, a global leader in business communications systems, soft-ware and services, today announced it has reached one full decade as a Leader in Gartner Magic Quad-rant for Corporate Telephony with the most recent report. The 2015 Gartner Magic Quadrant for Corporate Telephony report notes that […]

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  • Aspect Software Files Bankruptcy to Cut Debt Load

    Aspect Software Files Bankruptcy to Cut Debt Load

    March 10, 2016 | | US – Matthew Heller The call-center software company plans to execute a restructuring that would eliminate $320 million in debt and equitize another $60 million. Aspect Software, a provider of software systems and equipment for call centers, has filed bankruptcy […]

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  • “Communication Manager” provides UC foundation

    “Communication Manager” provides UC foundation

    The Avaya Aura Communication Manager is a core component of the Avaya UC platform and the foundation for delivering real-time voice, video, messaging, mobility and other UC services. The Communication Manager registers and maintains all Session Initiation Protocol (SIP) endpoints, call routing, call queuing, prioritization of voice and […]

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  • Voice systems and telepresence are hurting, but vendors see growth in other areas

    January 11, 2016 | By Chris Talbot Voice and telepresence are both suffering as vendor revenue in those areas continues to decline, but other enterprise infrastructure areas are growing. New research from Synergy Research Group shows that wireless LAN infrastructure products are growing the fastest – something […]

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FABSFirst American Business Solutions, Inc. is a Native American, Woman-Owned, Minority Small Business

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