We are a North American based IT and Telecom Services Company focused on the local, State, Federal and DOD agencies. First American Business Solutions, Inc. (“First ABS”) is focused specifically on Government customers.

  • 100% of our employees are U.S. Citizens
  • We specialize in support of Nortel, Avaya, Cisco Voice systems (UC and IP), Contact Centers, Data Networking, Legacy PBXs and the Cloud
  • First ABS sells both direct and through channel partners

  • Nortel SL100 / CS2100

    Nortel SL100 / CS2100

    It’s 2015 and the Nortel SL100 / CS2100 continues to be a reliable telephony system at many Hospitals, Universities and Government facilities. But where do you find support for these old systems? Many business and government entities are finding that increasingly challenging. At First American […]

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  • Enterprise Connect

    First American Business Solutions is starting the year out with a bang. We will soon be off to our first trade show of the year – Enterprise Connect! Conference Overview (March 16-19, 2015) Enterprise Connect’s expert led conference program will discuss the latest systems, software, […]

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  • In the IT services world you can do it in-house, you can augment your staff with sub-contractors, or you can “outsource”.

    IT project outsourcing allows a company to outsource entire projects. In some cases this can also take the form of “out tasking”, where specific tasks of a project (but not the entire project) might be outsourced to a staffing firm or an outsourcer. Pros Reduce training […]

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  • Cisco, Others Face Tough Competition From Microsoft

    The PBX is losing its grip on the enterprise. Infonetics Research said this week that unified communications (UC) investments are replacing typical PBX purchases, with North America losing the most PBX market share: The region is down double digits from 2013’s third quarter, Infonetics found. […]

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  • Save Money through Staff Augmentation

    Let’s say you have a typical IT department where you have a lot of good people supporting your existing business systems.   Will those systems, and the people supporting those systems, stay in place with no change in the future?  Will your environment stay constant?  Hardly!   […]

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  • Microsoft’s Lync surging as PBX choice in North America

    Orlando — Microsoft’s Lync communications platform is making big gains as the IP PBX of choice, particularly in North America and particularly among larger businesses, Enterprise Connect attendees were told. Lync ranks 11th worldwide among IP PBX vendors, but comes in No.3 in North America […]

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  • Mitel Takes Aim at Avaya With ShoreTel Bid

    Anyone thinking about signing a deal with ShoreTel for unified communications gear might want to take a closer look now that Mitel has made public its hopes to buy the company. Mitel says it’s prepared to pay 24% over the price last Friday of ShoreTel […]

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  • Keeping the Nortel CS1000 Alive

    Avaya’s announcement of a “final release” of Nortel CS1000 at version R7.6 appears to have left these customers with one choice: rip and replace. Enterprises that have Nortel CS1000 platforms and phones were hit hard by the Nortel’s bankruptcy. When Nortel’s telecom related assets were […]

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  • Trends in UC and PBX

    Unified communications market up 27% from a year ago; PBX market continues to take hits —Market research firm Infonetics Research released its 1st quarter 2014 (1Q14) Enterprise Unified Communications and Voice Equipment report, which tracks PBX phone systems, voice over IP gateways, unified communications (UC) […]

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  • Will the Office Desk Phone Die?

    Traditional PBX vendors hope not.   How about a “Hard MAC”?   Not the Apple product but the move, add or change.   Need one of those? There was a time not long ago where most all of us drove into the office every day, sat at a […]

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FABSFirst American Business Solutions, Inc. is a Native American, Woman-Owned, Minority Small Business

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