News

We are a North American based IT and Telecom Services Company focused on the local, State, Federal and DOD agencies. First American Business Solutions, Inc. (“First ABS”) is focused specifically on Government customers.

  • 100% of our employees are U.S. Citizens
  • We specialize in support of Nortel, Avaya, Cisco Voice systems (UC and IP), Contact Centers, Data Networking, Legacy PBXs and the Cloud
  • First ABS sells both direct and through channel partners

  • How to Contact First American Business

    Our new First American Ticketing system has been up and operational for over six months now and is working exceptionally well. Customers can call us 7×24, email us or open a ticket on our web portal.   The following is a summary of that process:

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  • Work from Home - Impact to Telecom

    Work from Home – Impact to Telecom

    The future of work is changing rapidly. The coronavirus pandemic has shifted many companies away from the physical office leaving people wondering how long they’ll be working remotely and how their work will change once they return to the office. This is the new digital […]

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  • PRESS RELEASE – May 2020

    PRESS RELEASE – May 2020 NEW AWARD

    CONTACT INFORMATION FIRST AMERICAN BUSINESS SOLUTIONS, INC. David A. Colangelo, PMP – Federal Business Manager 401-258-2095 David.Colangelo@firstamericanbusiness.com   DEPT OF THE NAVY CONTRACT AWARD [New Port Richey, Florida, May 3, 2020]  First American Business Solutions was awarded the Telecom support agreement (O&M) for the Dept. […]

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  • President's Piece

    President’s Piece

    Fall 2020! It has been 6 (crazy?) months since COVID-19 hit our communities.    The virus is still playing out so it is difficult to predict when things will truly be back to “normal” from a business standpoint.   A few things are coming more into focus […]

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  • Work from Home - Impact to Telecom

    Work from Home – Impact to Telecom

    The future of work is changing rapidly. The coronavirus pandemic has shifted many companies away from the physical office leaving people wondering how long they’ll be working remotely and how their work will change once they return to the office. This is the new digital […]

    Read More →  
  • Telecom (AI) – Artificial Intelligence

    Telecom (AI) – Artificial Intelligence

    Last year Google announced its open ­source platform for machine learning, giving developers access to one of the most powerful machine learning platforms created. Google is moving to become a machine learning company. The core of Contact Center AI is conversational.  “Human-like” interactions to improve […]

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  • Mask

    First American Business in Action

    Coronavirus Support When things get tough our team gets going. The Coronavirus has impacted virtually everyone everywhere. Last Month one our very own Resource Coordinators (affectionately known as “the Mask Lady”) proactively sprang into action and started to make protective face masks for people in […]

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  • Remote Workers

    Remote Workers

    Dealing with the Coronavirus Things have changed in the business world, and our communities, due to the global pandemic that none of us could have foreseen. People talk about a “new normal” but we will need to see how the virus plays out over time. […]

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  • pres-piece

    President’s Piece

    Spring 2020! It was the spring of last year that our newsletter featured information about our 10 years anniversary. It’s hard to believe we have now reached the year 1 milestone of our second decade! Things have changed in the business world, and our communities, […]

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  • cloud

    The Cloud: Who is ….ahh, #3 in revenue?

    Google published its revenue structure which shows that its cloud business booked revenues of $9 billion in 2019. IBM showed $21 billion of sales in the cloud segment, for 2019. Yet, industry watchers believe Google is really the 3rd largest pure cloud provider and IBM […]

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FABSFirst American Business Solutions, Inc. is a Native American, Woman-Owned, Minority Small Business

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