President’s Piece
Fall 2020! It has been 6 (crazy?) months since COVID-19 hit our communities. The virus is still playing out so it is difficult to predict when things will truly be back to “normal” from a business standpoint. A few things are coming more into focus however. Before the pandemic about 8% of all knowledge workers […]
Work from Home – Impact to Telecom
The future of work is changing rapidly. The coronavirus pandemic has shifted many companies away from the physical office leaving people wondering how long they’ll be working remotely and how their work will change once they return to the office. This is the new digital telecommunication world we are in now. Teleworking has been around […]
Telecom (AI) – Artificial Intelligence
Last year Google announced its open source platform for machine learning, giving developers access to one of the most powerful machine learning platforms created. Google is moving to become a machine learning company. The core of Contact Center AI is conversational. “Human-like” interactions to improve conversation and the customer experience. The development suite of code […]
