News

We Serve Local, State and Federal Government Organizations, as well as Small, Medium and Large-Sized Businesses.

  • Amazon in the Cloud

    AWS is heading to the Cloud In March of this year (2017) Amazon announced a new Cloud based contact center offer that is based on their internal “home grown” contact center operations platform. Amazon Connect is a self-service, cloud-based contact center service that makes it […]

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  • Mitel to buy Toshiba’s Telecom division

    In blog #34 (March ’17) we posted that Toshiba was shutting down its Telecom division headquartered in Irvine CA.  At the time of the announcement it was a pure shut down… Toshiba did not try to sell their Telecommunications division but simply decided to shut […]

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  • Verizon exits Cloud

    Verizon Enterprise Solutions on Tuesday (5/2) said it had reached a deal for IBM to buy its cloud and managed hosting services. No value of the sales price was indicated. Verizon says it will still sell services to “securely and reliably connect to their cloud […]

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  • E-MetroTel Telephony Solution - UCX

    E-MetroTel Telephony Solution – UCX

    First American is a proud channel partner of E-MetroTel telephony solutions.   E-MetroTel, headquartered in Plano Texas, is a cost effective telephony and contact center solution targeted at the small and mid-enterprise market. Here is where E-MetroTel excels: Perfect for companies with up to 5,000 users. […]

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  • Toshiba Shuts Down Telecom Division

    Interesting that Toshiba did not try to sell their Telecommunications division but simply decided to shut it down.   As the premise PBX market continues to shrink and as the Cloud telephony business ramps up, maybe there were just no buyers for the smaller players? Founded […]

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  • Unified Communications as a Service (UCaaS)

    Unified Communications as a Service (UCaaS)

    The UCaaS market today is comprised of pure-plays, network operators, cable MSOs, ISPs, system integrators, and traditional premises-based vendors. With a multitude of options, things can be confusing for businesses trying to find the right provider and service to fit their needs,” said Diane Myers, […]

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  • PBX Market Share

    PBX Market Share

    Check out how the things have changed in the Enterprise PBX landscape over the past 10 years.    In 2006 Avaya plus Nortel had 38% of the entire market.   Avaya, 10 years later, and after purchasing Nortel’s Enterprise group, is down to 17%! Who is moving […]

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  • Who is playing in the Clouds?

    Who is playing in the Clouds?

    Top Cloud Providers Generated $11 Billion on IaaS in 2015 The world’s top cloud providers made $11.2 billion in revenue selling raw compute and storage power as virtual services in 2015, according to a report by Structure Research. It forecasts that collectively this group will […]

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  • Genesys to Buy Interactive Intelligence

    $1.4 Billion Deal. Amy Thomson /Melissa Mittelman August 31, 2016 Genesys Telecommunications Laboratories Inc., the maker of call-center software, has agreed to buy Interactive Intelligence Group Inc. in a deal valued at about $1.4 billion. Genesys will pay Interactive Intelligence holders $60.50 a share in […]

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  • Infographic: Hosted PBX or On-Site?

    The PBX debate, simplified. It’s an encouraging sign of progression when a company moves to an IP-PBX (private branch exchange) business phone system. The big question it has to ask itself then is whether to host the PBX solution on its own premises or leave […]

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FABSFirst American Business Solutions, Inc. is a Native American, Woman-Owned, Minority Small Business