News

We Serve Local, State and Federal Government Organizations, as well as Small, Medium and Large-Sized Businesses.

  • Convergia is a powerful Global Provider of Telecom Solutions

    First ABE | September 18, 2017 As a leading provider of international carrier services, Convergia offers a comprehensive portfolio of quality managed services, while focusing on customer needs and providing reliable business solutions. First American Business (ABE and ABS), as a leading Enterprise and Government […]

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  • To Monitor or Not

    If your network is down your business is down.   Have you ever experienced the frustration of your business’s voice network being completely down?  Your contact center?  On one hand it is a nice feeling “hey, my phone is not ringing so I can get a […]

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  • Mitel to buy ShoreTel

    Mitel is at it again! On July 27, Mitel announced it was purchasing ShoreTel in an all cash transaction. This follows the announcement on May 11th that Mitel signed a Memorandum of Understanding to transfer assets and support obligations, including existing inventory, from Toshiba. Mitel […]

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  • Amazon in the Cloud

    AWS is heading to the Cloud In March of this year (2017) Amazon announced a new Cloud based contact center offer that is based on their internal “home grown” contact center operations platform. Amazon Connect is a self-service, cloud-based contact center service that makes it […]

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  • Mitel to buy Toshiba’s Telecom division

    In blog #34 (March ’17) we posted that Toshiba was shutting down its Telecom division headquartered in Irvine CA.  At the time of the announcement it was a pure shut down… Toshiba did not try to sell their Telecommunications division but simply decided to shut […]

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  • Verizon exits Cloud

    Verizon Enterprise Solutions on Tuesday (5/2) said it had reached a deal for IBM to buy its cloud and managed hosting services. No value of the sales price was indicated. Verizon says it will still sell services to “securely and reliably connect to their cloud […]

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  • E-MetroTel Telephony Solution - UCX

    E-MetroTel Telephony Solution – UCX

    First American is a proud channel partner of E-MetroTel telephony solutions.   E-MetroTel, headquartered in Plano Texas, is a cost effective telephony and contact center solution targeted at the small and mid-enterprise market. Here is where E-MetroTel excels: Perfect for companies with up to 5,000 users. […]

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  • Toshiba Shuts Down Telecom Division

    Interesting that Toshiba did not try to sell their Telecommunications division but simply decided to shut it down.   As the premise PBX market continues to shrink and as the Cloud telephony business ramps up, maybe there were just no buyers for the smaller players? Founded […]

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  • Unified Communications as a Service (UCaaS)

    Unified Communications as a Service (UCaaS)

    The UCaaS market today is comprised of pure-plays, network operators, cable MSOs, ISPs, system integrators, and traditional premises-based vendors. With a multitude of options, things can be confusing for businesses trying to find the right provider and service to fit their needs,” said Diane Myers, […]

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  • PBX Market Share

    PBX Market Share

    Check out how the things have changed in the Enterprise PBX landscape over the past 10 years.    In 2006 Avaya plus Nortel had 38% of the entire market.   Avaya, 10 years later, and after purchasing Nortel’s Enterprise group, is down to 17%! Who is moving […]

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FABSFirst American Business Solutions, Inc. is a Native American, Woman-Owned, Minority Small Business

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